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SHIPPING POLICY

Last Updated: September 5, 2026

Thank you for shopping with MANE FORTIS. This Shipping Policy explains how order processing, shipping, tracking, delivery, limited releases, and related shipping issues are handled.

ORDER PROCESSING

Orders are generally processed before being transferred to the applicable shipping carrier.

Our standard processing target is 2–5 business days for in-stock merchandise unless otherwise stated on the applicable product page.

Processing time is separate from carrier transit time.

During product launches, limited drops, holidays, promotional events, or periods of unusually high order volume, processing may take longer.

Business days generally exclude weekends and applicable holidays.

SHIPPING RATES

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping rates may depend on factors including:

  • Delivery destination;
  • Package weight or dimensions;
  • Selected shipping service; and
  • Applicable carrier rates.

SHIPPING CONFIRMATION & TRACKING

When available, customers will receive a shipping confirmation containing tracking information after an order has been transferred for shipment.

Please allow time for the carrier’s tracking system to update after receiving your tracking number.

DELIVERY TIMES

Delivery dates displayed during checkout or provided by shipping carriers are estimates unless expressly identified as guaranteed.

Once an order has been transferred to the carrier, transit times may be affected by circumstances outside MANE FORTIS’s reasonable control, including:

  • Weather;
  • Carrier delays;
  • Holiday volume;
  • Transportation disruptions;
  • Incorrect or incomplete addresses;
  • Customs processing; and
  • Other logistical disruptions.

LIMITED DROPS

MANE FORTIS may release certain collections in limited quantities.

High-volume releases may result in longer processing times.

If a particular collection has a different processing timeframe, that information may be provided on the applicable product or collection page.

PREORDERS

Products identified as PREORDER are not ready for immediate shipment.

Estimated production and shipping timeframes for preorder merchandise will be provided with the applicable product information when available.

Preorder dates are estimates unless expressly guaranteed.

If an order contains both preorder and in-stock merchandise, the shipment timing may depend on the fulfillment method specified at checkout or on the applicable product page.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please verify your:

  • Name;
  • Street address;
  • Apartment or unit number, if applicable;
  • City;
  • State;
  • ZIP/postal code; and
  • Contact information

before submitting your order.

If you notice an error after ordering, contact MANE FORTIS immediately at hello@mane-fortis.com.

We cannot guarantee address changes after an order has entered fulfillment.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to us because of an incorrect address, incomplete address, unsuccessful delivery attempt, refusal, or other carrier-related issue.

If an order is returned to MANE FORTIS, we may contact you regarding available options.

Customers may be responsible for additional shipping costs when reshipment is necessary because inaccurate or incomplete shipping information was provided at checkout.

LOST PACKAGES

If tracking does not update for an unusual period or your package appears lost in transit, contact us at hello@mane-fortis.com

We may ask you to cooperate with a carrier investigation or claim.

When appropriate, we will work with the carrier to investigate the shipment and determine the available resolution.

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it:

  1. Verify the shipping address on your order.
  2. Check around the delivery location.
  3. Check with household members or neighbors where appropriate.
  4. Allow a reasonable period in case the carrier prematurely marked the package as delivered.
  5. Contact the shipping carrier for additional delivery information.
  6. Contact MANE FORTIS if you still cannot locate the package.

We will assist where reasonably possible, but a carrier’s confirmed delivery may require further investigation before a refund or replacement can be considered.

DAMAGED PACKAGES OR PRODUCTS

If merchandise arrives damaged, please contact hello@mane-fortis.com as soon as reasonably possible.

Include your order number and clear photographs of the merchandise and, when relevant, the shipping packaging.

We will review the issue and determine the appropriate resolution under our Return & Refund Policy.

INTERNATIONAL SHIPPING

If MANE FORTIS offers international shipping to your destination, available options will generally appear during checkout.

International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by their country or local authorities unless expressly stated otherwise at checkout.

International shipments may also experience customs-related delays.

ORDER CHANGES & CANCELLATIONS

Orders may begin processing shortly after they are submitted.

If you need to change or cancel an order, contact hello@mane-fortis.com as soon as possible.

We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed after fulfillment has begun.

CONTACT MANE FORTIS

For shipping or delivery questions, contact:

MANE FORTIS
Email: hello@mane-fortis.com

For faster assistance regarding an existing order, include your order number in your message.

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