MANE FORTIS RETURN & REFUND POLICY

Last Updated: September 5, 2026

At MANE FORTIS, we want our policies to be clear and straightforward. Please review this Return & Refund Policy before making a purchase.

Nothing in this policy is intended to limit any consumer rights provided by applicable law.

1. 14-DAY RETURN & WITHDRAWAL WINDOW

Customers have 14 days from the date of delivery to request a return.

For orders containing multiple items delivered separately, the 14-day period begins on the date the last item in the order is delivered.

For customers who have a statutory right of withdrawal, including qualifying customers in the European Union, you may notify us of your decision to withdraw from your purchase within this 14-day period.

2. HOW TO START A RETURN

To start a return, submit a return request through your MANE FORTIS customer account:

Return Portal:
https://shopify.com/97050558755/account

You may also contact us at:

hello@mane-fortis.com

Please include your order number and the email address associated with your order when requesting assistance.

Customers Who Checked Out With a Phone Number Only

If you completed checkout using only a phone number and did not provide an email address, you may not be able to access the customer-account return portal above.

Instead, use the return link provided in your SMS order confirmation to initiate your return.

If you experience any problems starting your return, contact us at hello@mane-fortis.com.

3. RETURN-AFTER-NOTICE DEADLINE

After notifying MANE FORTIS that you are exercising an applicable right of withdrawal or after your eligible return request is accepted, you must send the merchandise back within 14 days of notifying us.

Return instructions will be provided as part of the return process where applicable.

4. RETURN ELIGIBILITY

Unless applicable law provides otherwise, returned merchandise must be:

• Unworn and unused;
• Unwashed;
• In its original condition;
• Free from stains, makeup, deodorant, odors, pet hair, or other signs of wear;
• Returned with original tags attached; and
• Returned with any original product packaging where reasonably applicable.

Customers may inspect merchandise to the extent reasonably necessary to determine its nature, characteristics, and fit where a statutory right of withdrawal applies. Customers may be responsible for diminished value resulting from handling beyond what is reasonably necessary, where permitted by applicable law.

5. RETURN SHIPPING COSTS

For standard eligible returns or changes of mind, the customer is responsible for return shipping costs, except where applicable law requires otherwise.

If an item was sent incorrectly or arrived damaged or defective due to an error attributable to MANE FORTIS, we will cover the reasonable cost of the applicable return where required.

We recommend using a trackable shipping method. MANE FORTIS is not responsible for return packages lost or damaged before reaching us, except where responsibility cannot legally be excluded.

6. REFUNDS

Once your return is received, we will inspect it and notify you of the refund status.

If approved, your refund will be issued to your original payment method.

We will process qualifying refunds within the timeframe required by applicable law. Where the statutory EU/EEA right of withdrawal applies, reimbursement will generally be made no later than 14 days after we are informed of your decision to withdraw, although we may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, where permitted by law.

After we issue a refund, your bank, credit-card issuer, or payment provider may require additional time for the funds to appear in your account.

7. STANDARD OUTBOUND SHIPPING REFUNDS

Where a customer exercises an applicable statutory right of withdrawal for the entire order, including qualifying EU/EEA withdrawals, we will refund the amount paid for standard outbound delivery where required by law.

If you selected a more expensive shipping option, such as express, expedited, or premium delivery, we are not required to refund the additional cost above our least expensive standard delivery option.

For partial returns or returns that do not involve a statutory right to reimbursement of outbound delivery charges, original shipping costs may remain non-refundable to the extent permitted by law.

8. EXCHANGES

Exchanges are subject to product and size availability and cannot be guaranteed, particularly for limited-release MANE FORTIS merchandise.

If the replacement size or product you want is unavailable, an eligible return may instead be refunded according to this policy.

9. SIZING & FIT

Customers should review the product description and applicable size guide before ordering.

MANE FORTIS garments may intentionally feature oversized, relaxed, cropped, heavyweight, or other distinctive silhouettes.

Ordering the wrong size does not make a product defective. However, an otherwise eligible item may still qualify for return within the applicable return period.

10. NON-RETURNABLE ITEMS & WITHDRAWAL EXEMPTIONS

Certain products may not be eligible for return or may be exempt from a statutory right of withdrawal where permitted by applicable law.

These may include:

• Gift cards;
• Personalized or custom-made merchandise;
• Products clearly identified as FINAL SALE, except where applicable law provides otherwise;
• Merchandise that has been worn, washed, altered, or damaged after delivery;
• Merchandise missing required original tags where no statutory right requires acceptance;
• Certain sealed or hygiene-sensitive goods once unsealed, where legally applicable; and
• Other products legally exempt from a statutory right of withdrawal.

A promotional discount does not automatically make an item final sale unless it is clearly identified as such before purchase.

Nothing in this section eliminates rights relating to merchandise that is faulty, damaged, misdescribed, or otherwise protected under applicable consumer law.

11. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact:

hello@mane-fortis.com

Please provide your:

• Order number;
• Description of the issue; and
• Clear photographs showing the item and problem where appropriate.

We will review the issue and provide an appropriate resolution, which may include a replacement, exchange, refund, or other remedy depending on the circumstances, applicable law, and product availability.

12. NORMAL PRODUCT VARIATIONS

Some MANE FORTIS products may use specialty printing, embroidery, washing, dyeing, distressing, or other manufacturing techniques.

Minor variations in color, texture, print placement, stitching, wash, or appearance that are normal characteristics of these processes are not necessarily manufacturing defects.

13. LOST OR DELIVERED PACKAGES

If tracking shows your package as delivered but you cannot locate it, check the delivery area, verify your shipping address, check with household members or neighbors where appropriate, and contact the shipping carrier.

You may also contact hello@mane-fortis.com for assistance.

Delivery issues will be reviewed individually. Nothing in this section limits rights or remedies that cannot legally be excluded.

14. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error, contact us immediately at hello@mane-fortis.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.

Additional shipping costs may apply if a package must be reshipped because an incorrect or incomplete address was provided.

15. ORDER CANCELLATIONS

If you need to cancel an order, contact hello@mane-fortis.com as soon as possible.

We cannot guarantee cancellation once an order has entered processing or fulfillment.

This cancellation provision does not limit any statutory withdrawal or cancellation rights available under applicable law.

16. CONTACT US

For questions regarding returns, exchanges, refunds, damaged merchandise, or an existing order, contact:

MANE FORTIS
Email: hello@mane-fortis.com

For faster assistance, include your order number with your message.

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